Good customer service for our swim spa

Rating:

Reviewed by: Isaac from Troy, MI
2020-01-6
Rating: 4.0
Barefoot Spas SS12 Review
Barefoot Spas SS12 Review
Barefoot Spas SS12
Good customer service for our swim spa
Barefoot Spas SS12 reviews
Barefoot Spas SS12 Reviews Barefoot Spas SS12 Review:
We bought a swim spa from barefoot spas and the installation and set up went easy for us. My communication with their team also went well. Upon filling at set up, we had a small problem with the pump for the swim current not working. After s small window of panic, we were pleased to hear back from the customer service rep after we left a message in their system. He got back to us within one hour. They walked me through some troubleshooting over the phone for about 10 minutes, and I was able to get the pump working without getting a repairman involved. They were very apologetic that his happened and slo that they took almost an hour to get back to us. Apparently they are quite busy there. The rep I spoke with (I think his name was shawn) said he works at the Barefoot spa factory. He was very knowledgable, patient and informative. Aside from our issue at start up, we have been pleased with our swim spa.

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