The first problem was with the cover. When the unloaded the cover, we noticed the cardboard box with the cover in it, was already opened. They assured me it was fine. Turns out, it was missing parts of the buckles where you clamp down the straps on the side. I called barefoot spas customer service and explained what happened. The made me take a picture of the cover (not sure why) and send it to them. I though it was going to be a long drawn out process, but they sent me tracking info same day on a shipment for my missing part. We can’t really argue against that because they did solve the problem quickly.
My second problem was with a leak!!! I came outside last week and to a puddle of water around the spa on my patio. When I removed the siding to look inside, I found a pool of water collected in the bottom too. It was dripping from behind one of the jets in the bottom seat. Again, I called, explained what happened, sent ANOTHER picture, and the next day they had a service guy out here to patch it up. They made me fill out a credit card form, but they never charged my credit card.
The hot tub has been amazing to own. My wife and I love it. We understand things like this happen. I will say that we are very glad we did not buy a used one. If we did, we would be stuck paying for these sort of repairs. So far, all problems I’ve come across have been covered under warranty, and the barefoot spas customer service has been relatively easy to work with.
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