I had a hard time finding the number directly to the barefoot warranty department, so here’s the barefoot spas customer service and support phone number in case anyone else can’t find it: (804) 298-3950. Hope that helps!
The first problem was with the cover for the hot tub. When the unloaded it, we noticed the cardboard box with the cover in it, was already opened. They assured me it was fine. Turns out, it was missing parts of the buckles where you clamp down the straps on the side. Its the part you have to install on the siding of the hot tub to attach the cover in case of wind and for other safety reasons.
I called barefoot spas customer service and support and explained what happened. The made me take a picture of the cover (not sure why) and send it. I thought it was going to be a long drawn out process, but they sent me tracking info same day on a shipment for my missing part. We can’t really argue against that because they did solve the problem quickly.
My second problem was recently. This time is was a little more serious. I came outside last week and to a puddle of water around the spa on my patio. It was a leak!!! When I removed the siding to look inside, I found a pool of water collected in the bottom. It was dripping from behind one of the jets in the bottom seat. Again, I called, explained what happened, sent ANOTHER set of pictures, and the next day they had a service guy out here to patch it up. They made me fill out a credit card form, but they never charged my credit card. I still don’t understand why they needed my credit card information, but I didn’t argue (that much), and in the end, they didn’t charge it.
The hot tub has been amazing to own. My wife and I love it. We understand things like this happen where you have problems and you have to call customer service/warranty repair, etc. I will say that we are very glad we did not buy a used one. If we did, we would be stuck paying for these sorts of repairs. So far, all problems I’ve come across have been covered under warranty, and the barefoot spas customer service has been relatively easy to work with. For that, we are very thankful!
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