2020-01-20
Rating:
I had a hard time finding the number directly to the warranty department, so here’s the barefoot spas customer service and support phone number in case anyone else can’t find it: (804) 298-3950
The first problem was with the cover. When the unloaded the cover, we noticed the cardboard box with the cover in it, was already opened. They assured me it was fine. Turns out, it was missing parts of the buckles where you clamp down the straps on the side. I called barefoot spas customer service and explained what happened. The made me take a picture of the cover (not sure why) and send it to them. I though it was going to be a long drawn out process, but they sent me tracking info same day on a shipment for my missing part. We can’t really argue against that because they did solve the problem quickly.
My second problem was with a leak!!! I came outside last week and to a puddle of water around the spa on my patio. When I removed the siding to look inside, I found a pool of water collected in the bottom too. It was dripping from behind one of the jets in the bottom seat. Again, I called, explained what happened, sent ANOTHER picture, and the next day they had a service guy out here to patch it up. They made me fill out a credit card form, but they never charged my credit card.
The hot tub has been amazing to own. My wife and I love it. We understand things like this happen. I will say that we are very glad we did not buy a used one. If we did, we would be stuck paying for these sort of repairs. So far, all problems I’ve come across have been covered under warranty, and the barefoot spas customer service has been relatively easy to work with.
Read other Barefoot Spas 57LP reviews
How long did it take you to hear back from Barefoot spas customer service?
I can’t speak for Ryan, but they got back to me pretty quick. If you call Barefoot factory, ask for Josh. He was really helpful.
I never had to call them but my brother did (he also has a barefoot spa) and they said barefoot spas customer service was great. Not sure about the details though in terms of wait time…
Got my heating coil replaced under warranty. Took about a week after calling barefoot spas customer service. They shipped that part to my home address, and sent the guy out to put it in for me.
What was wrong with your heating coil?
Yes, the heating coil is why I called barefoot spas customer service. It wasn’t really customer service. It was a warranty department I guess? Anyway, the coil and the housing around it started to leak. They replaced it with an entirely new heater and housing.
Mine sometimes takes longer to heat up than usual. I wonder if my coil is bad. Any ideas?
Doesn’t it depend on how cold it is outside?
Yes, it does matter… sort of. If a hot tub has a bad coil, the chances of it springing a leak are greater in the cold. Most heating coils don’t go bad or leak if they are relatively new. I’ve never had an issue with the 3 hot tubs I’ve owned in the past or my barefoot I own currently.
***BAREFOOT SPAS RESPONSE***
Hi Alexander. At Barefoot spas, this is the typical process we follow for warranty/repair work. We have a national service network of technicians. Normally, if you are having problems, we are able to get someone out to our customers quickly like we did for you, and yes, we prefer to ship any necessary parts directly to our customers for quality assurance purposes. Thank you for your patience with us, and we are glad to hear your issue was resolved.
Thank you barefoot spas customer service / warranty for your help!
Did you have to pay for the shipping of the replacement parts?
***BAREFOOT SPAS RESPONSE***
Helping our customers when they have technical issues is of vital importance to us at Barefoot Spas. We do ask you call us first, (or your authorized retailer depending on where you bought your spa). We can walk you through helpful troubleshooting steps over the phone or via email first, and often times, this process can resolve issues without having to wait for a service tech to be scheduled. However, in the event that a service tech is needed, we will dispatch one for you like we did for Ashley in the above example.
Hear back??
They are pretty quick I guess. The first time I contacted barefoot spas customer service about the cover I got through to a person. The 2nd problem I had to leave a message and they got back to me later that day. Once I got the ball moving on that it got resolved pretty quickly. I googled it, and from what I understand, this sort of thing happens a lot with brand new hot tubs and leaks. Apparently, things get get banged up and come loose in shipping. Why do you ask? Have you not been able to get a hold of them? My reps name was Cindy I think…
Same thing happened to me. I left a message and the next day a woman returned my call. Another time I contactd them by email, and I got a response after 5 minutes.
I too had trouble contacting barefoot spas customer service and support. Had to leave a message, but when they called back, I talked to a person, not a robot. That person also spoke proper English. I can’t say the same for my experience with Tmobile every time I call 🙂
Seems hard to get a hold of anyone on the phone these days! Text or email? Different story!
I was able to contact barefoot spas customer service no problem. I called the hotline I talked to someone at the manufacturer. I only called once, but it went fine. Maybe this is becuase my spa is under warranty?
Candice in customer service helped us over the phone. She was great. Much better than a robot, or someone in Pakistan… LOL!!!
I talked to Cindy too. She was great!
I advent tried calling barefoot spas customer service because my spa is used an out of warranty. Trying to fix it myself. I have small leak. Do you know how to fix that? It’s from the back of the jet on the inside of the panel.
Just call them. Even if you’re out of warranty, I’m sure they can point you in the right direction at least!
I fixed the problem. I did call barefoot spas customer service. Even though I’m out of warranty, they told me I would still need to get an authorized technician to work on it. However, I talked to a plumber friend of mine and came up with a DIY solution that works for now. Thank you!
Silicone is not the best for plumbing leaks. It works when the pipes and joints are warm, but if they cool down, the silicone can contract. Just make sure you always keep your temp high and you should be fine. Good thing it’s a hot tub and not a cold tub right? Still, I would be sure to keep the water temp above 100 degrees at all times. Hope this helps!
What was the solution you came up with?
I used some silicone and some plumbers glue. I had to use a lot of the silicone. It’s not pretty, but it works…
I used flex seal to fix mine. Worked great!
Barefoot spas customer service said they would have a tech out for us to fix the hot tub yesterday, and we still haven’t heard back. They said it would be 1-2 business days….
They came out and got it fixed finally. It took about a week for them to get out here. I’m not complaining because it was covered under warranty, and wasn’t sure if they were gonna do it like that.
Kevin, what broke in your spa? Barefoot spas customer service told me my leaking pipes are NOT covered under warranty. My spa is only 2 years-old! I’m still waiting to hear back fro the supervisor…
My heater went out. It was faulty. They got it covered completely as it was no fault of mine and it was defective. I’m curious; what problem are you having with barefoot spas customer service where they won’t cover under warranty?
More like what problem am I NOT having… The pipes are completely screwed up. I’ve got about 4 major leaks. Again, this spa is barely 2 years old! They tried to tell me the leak was my fault because I didn’t get all the water out the pipes. Can you believe that? There was barely any water in there when it got to freezing temps.
Just dealt with barefoot spas customer service They are good. Very detailed and helpful!
that us really unfortunate. I guess you really have to follow the guidelines on winterizing. Where do you live where it got that cold? I guess I can see why they don’t cover that becuase it’s like user maintenance right?
I don’t care, they should still cover it under warranty. I do not see anywhere written where is says I have to call barefoot spas in order to winterize my hot tub! Besides, I did winterize it. There was only a small amount of water in the pipes.
If EVERYTHING was ALWAYS covered under warranty, no one would still be in business.
The purpose of a warranty is to assure the product if fixed if it is not working right! Barefoot spas customer service needs to fix this!!!
I had no problem at all with barefoot spas customer service. They took care of us, and got my part replaced under warranty as promised. We had a leak on the inside near the lounger chair.
So you neglected your hot tub IN THE WINTER TIME, let the water freeze, and now you want the manufacturer to cover the repairs under warranty? How many times have you hit your head???
We had same problem on hot tub frozen too. We replace all pipes and one of motor.
How long did your spa sit in the cold? Was there no electricity running go tit, and thats how the insides froze?
Kevin, you need to seriously consider installing a spell checker on your computer!
You are right! I really DO need a spell checker!!!
Hi Kevin. Yes, we turned it off, and did not drain it. We live in Minnesota. We learned our lesson!
In Minnesota? I bet you it froze!!! Sorry to hear that.
I always wondered about this. So, did the entire spa just turn in to ice?
Barefoot spas customer service was satisfactory.