Upon filling at set up, we had a small problem with the pump for the swim current not working. After a short window of panic, we were pleased to hear back from the customer service rep after we left a message. He got back to us within one hour, and he walked me through some troubleshooting over the phone for about 10 minutes. With his help, I was able to get the pump working without getting a repairman involved.
The problem was air bubbles stuck in the pump. He told me there was a few ways to get rid of the air. We tried the easiest way first, and it worked. All I had to do was keep hitting the pump 2 button over and over really fast. I must’ve done it 20 times. Then, I started to see little bubbles come up from the bottom. The pump made a bunch of grumpy noises, and eventually it stared moving water again. This was great because I didn’t wan to have to wait for a repairman. I also didn’t want to have to take the panel off myself. He said I would have to do that if the first way didn’t work.
They were very apologetic this happened, and also that they took almost an hour to get back to us. Apparently they are quite busy there. The rep I spoke with (I think his name was shawn) said he works at the Barefoot spa factory. He was very knowledgable, patient and informative. Aside from our issue at start up, we have been pleased with our Barefoot Spas swim spa.
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