Issues with this company

Rating:

Reviewed by: Caroline from Hyattsville, MD
2021-04-06
Rating: 1.0
Barefoot spas 77LM
77LM hot tub
Barefoot Spa 77LM
barefoot 77LM hot tub

 

Issues with this company

 

From day one we had issues with this company. Our hot tub was delivered on to our deck which they included for free, but the scheduling of this delivery was completely screwed up. They arrived at my home over 2 hours later than they said. I didn’t even get a chance to ask them questions. Apparently they were in such a hurry to get to the next customer who I’m guessing was also experiencing delays. WHen I asked why they were late, they said they give a time window. THey showed up at the very END possible minute of the time winodw they provided. So thats not late???? Guess what? IT IS LATE!!

I don’t like having to play phone tag or email back and forth with questions either. I like face to face interactions with a company!! I am not happy the delivery driver didn’t take just a little bit of time to explain to me how it works and show me some things. It’s just really unprofessional of him. To make matters worse, two of my jets did NOT WORK!!! Like nothing was even coming out of them. NO water, bubbles, nothing. Of course, I did not notice this until the driver was long gone. When I called they told me I have to twist the jet to adjust the flow of water. Why should I have to do this? If you sell me a product that doesn’t wok, then come out and fix it! My son ended up doing the twist thing they tried to get me to do, but still, I paid a lot of money for this hot tub, and sorry, but I expect a higher level of customer service and accommodations especially from a company that makes a high end product like this. Very disappointed so far in this company and my experience thus far.


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